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Yarrow+Sage
Home
Services
  • Services
  • Service Packages
  • Aftercare
  • Other Providers
Shop Skincare Products
Policies
About
Contact Us
FAQ
Wholesale
More
  • Home
  • Services
    • Services
    • Service Packages
    • Aftercare
    • Other Providers
  • Shop Skincare Products
  • Policies
  • About
  • Contact Us
  • FAQ
  • Wholesale
  • Home
  • Services
    • Services
    • Service Packages
    • Aftercare
    • Other Providers
  • Shop Skincare Products
  • Policies
  • About
  • Contact Us
  • FAQ
  • Wholesale

Policies

Cancellation Policies

When booking an appointment, time in the day is reserved especially for you. Please understand missing or cancelling an appointment on short notice misses the opportunity to fill time with other clients waiting for an appointment, respectfully Yarrow + Sage requires 48 hours notice prior to cancellations. 


While Yarrow + Sage sends out appointment reminders, it is the responsibility of the client to remember the appointment date and time. A credit card is required on file to hold your appointment time.

As service times are reserved for you personally, failure to provide proper notice of cancellation within 48 hours, or not showing up for the appointment without notice are subject to cancellation charges of up to 100% of the service cost.


Multiple missed appointments may be subject to prepaying for services and other booking restrictions.




Illness

Illness

Illness

If unwell, please reschedule your appointment. In the event of illness, cancellation policies could be waived.

Weather

Illness

Illness

We know winter in Manitoba is unpredictable at the best of times. In the event of bad weather leading to poor or risky travel conditions where I am unable to make it to the studio,you will be contacted to have your appointment rescheduled to the earliest possible time.

If you are unable to attend an appointment due to weather please contact me to reschedule

Emergencies

Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

Life happens! If you are unable to make your appointment due to emergency please contact Yarrow + Sage as soon as possible to reschedule  or cancel your appointment. Cancellation fees could be waived in emergency situations.

Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

Unopened & unused products can be returned within 14 days of purchase. Opened product containing more than 50% of the product may be exchanged for other items. Product with less than 50% remaining cannot be returned or exchanged.


Due to time and product use, no refunds are applicable on services rendered. However, I always strive to make things right. If you have any issues with services rendered, please contact us within 3 days of your appointment for any changes, touch ups and fixes.

Respect

Respect Policy

Yarrow + Sage is committed to providing an environment free of discrimination and harassment, where all individuals are treated with respect and dignity. 


Harassment and discrimination towards Yarrow + Sage staff & clients or to Studio 233 staff & clients, will not be tolerated in any form. Any clients participating in harassment or discrimination will have services cancelled and will be asked to leave.


This policy prohibits harassment or discrimination based on the following grounds:


  • Age
  • Creed & Religion
  • Sex & Sexual Orientation
  • Gender, Gender Identity & Gender Expression
  • Family status
  •  Race
  • Disability**


This policy prohibits sexual solicitations or advances by any person.



** Yarrow + Sage acknowledges the treatment room is upstairs and may be inaccessible for some people. In such cases, please advise Yarrow + Sage prior to you appointment so accommodations can be made for you in a main level treatment room. Modifications to services or the treatment bed can be made for your comfort.

Payment & Tipping

Payment & Tipping

Payment is due at or before time of service. Payments can be made in cash, credit & debit, through Etransfer to hello@yarrowsage.ca or Fresha Payments 

Yarrow + Sage accepts all major credit cards through Square.


Tipping

Tips are appreciated, but never required. 

In fairness, we show the tips screen to every client to finish their transactions themselves, however please do not feel any pressure to leave a tip

Sanitation

Yarrow + Sage takes safety and sanitation seriously. 


  • Myself & Clients will remain home if feeling unwell. 


  • Clients that have tested positive, have a pending test or have been in contact with a positive case of Covid 19 will be rescheduled for a minimum of 10 days waiting period or until the client has a negative test result.


  • Yarrow + Sage follows all Manitoba Health, Health Canada and industry guidelines for safe services, including continuing education on the subject.


  • Yarrow + Sage uses Health Canada approved PREEmpt disinfection products to disinfect the treatment room and to sterilise reusable tools


  • When unable to use reusable implements for a service, single use disposable items will be used.


  • The treatment room is cleaned and disinfected between clients


  • All linens are changed between clients


  • Linens are washed in hot water with appropriate detergents & disinfectants

Learn More

Have a question? Please reach out.

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