Yarrow + Sage takes safety and sanitation seriously. The following policies and procedures are in place in light of Covid-19
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When booking an appointment, time in the day is reserved especially for you. Please understand missing or cancelling an appointment on short notice misses the opportunity to fill time with other clients waiting for an appointment, respectfully Yarrow + Sage requires 48 hours notice prior to cancellations.
While Yarrow + Sage sends out appointment reminders, it is the responsibility of the client to remember the appointment date and time. A credit card is required on file to hold your appointment time.
As service times are reserved for you personally, failure to provide proper notice of cancellation within 48 hours, or not showing up for the appointment without notice are subject to cancellation charges of up to 100% of the service cost.
Multiple missed appointments may be subject to prepaying for services and other booking restrictions.
If unwell, please reschedule your appointment. In the event of illness, cancellation policies will be waived.
We know winter in Manitoba is unpredictable at the best of times. In the event of bad weather leading to poor or risky travel conditions, you will be contacted to have your appointment rescheduled to the earliest possible time.
Life happens! If you are unable to make your appointment due to emergency please contact Yarrow + Sage at the best possible time for you to reschedule or cancel your appointment. Cancellation fees will be waived in emergency situations.
Unopened & unused products can be returned within 14 days of purchase. Opened product containing more than 50% of the product may be exchanged for other items. Product with less than 50% remaining cannot be returned or exchanged.
Due to time and product use, no refunds are applicable on services rendered. However, I always strive to make things right. If you have any issues with services rendered, please contact us within 5 days of your appointment for any changes, touch ups and fixes.