Policies

Covid-19

Yarrow + Sage takes safety and sanitation seriously. The following policies and procedures are in place in light of Covid-19

Client must fill out our Covid-19 Questionare prior to appointment
Clients must wear a mask when in the Yarrow + Sage space & during services
Clients are to arrive not more than 5-10 minutes prior to service
Myself & Clients will remain home if feeling unwell. Cancellation fees due to illness are waived at this time.
Clients that have tested positive, have a pending test, have been in contact with a positive case of Covid 19 or have travelled outside of Manitoba within the past 14 days will be rescheduled for a minimum of 14 days waiting period or until the client has a negative test result.
Payments to Yarrow + Sage will be contact less & will not be taking cash payments at this time
Yarrow + Sage is following all Manitoba Health, Health Canada and industry guidelines for safe services.
Yarrow + Sage uses Health Canada approved PREEmpt disinfection products

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Have a question? Please reach out.

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Service Cancellation Policies

Cancellation Policies

When booking an appointment, time in the day is reserved especially for you. Please understand missing or cancelling an appointment on short notice misses the opportunity to fill time with other clients waiting for an appointment, respectfully Yarrow + Sage requires 48 hours notice prior to cancellations.

While Yarrow + Sage sends out appointment reminders, it is the responsibility of the client to remember the appointment date and time. A credit card is required on file to hold your appointment time.

As service times are reserved for you personally, failure to provide proper notice of cancellation within 48 hours, or not showing up for the appointment without notice are subject to cancellation charges of up to 100% of the service cost.

Multiple missed appointments may be subject to prepaying for services and other booking restrictions.

Illness

If unwell, please reschedule your appointment. In the event of illness, cancellation policies will be waived.

Weather

Illness

We know winter in Manitoba is unpredictable at the best of times. In the event of bad weather leading to poor or risky travel conditions, you will be contacted to have your appointment rescheduled to the earliest possible time.

Emergencies

Returns, Refunds and Exchanges

Life happens! If you are unable to make your appointment due to emergency please contact Yarrow + Sage at the best possible time for you to reschedule or cancel your appointment. Cancellation fees will be waived in emergency situations.

Returns, Refunds and Exchanges

Unopened & unused products can be returned within 14 days of purchase. Opened product containing more than 50% of the product may be exchanged for other items. Product with less than 50% remaining cannot be returned or exchanged.

Due to time and product use, no refunds are applicable on services rendered. However, I always strive to make things right. If you have any issues with services rendered, please contact us within 5 days of your appointment for any changes, touch ups and fixes.

Policies

Covid-19

Learn More

Service Cancellation Policies

Cancellation Policies

Illness

Illness

Illness

Weather

Illness

Illness

Emergencies

Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

Returns, Refunds and Exchanges

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